“Reaching
for Excellence”
Training
Program Topics
The following programs can
be presented in one-hour, four-hour or full-day formats
unless otherwise indicated.
ACHIEVING EXCELLENCE
FOR FRONT-LINE STAFF
How
to Be a Great Success in our Workplace
 In
this age of technology, instant-gratification, convenience,
and telecommuting, many working people have lost touch
with traditional work ethics crucial for business
success. In essence, many have become unproductive
and negative at work, and it’s showing.
Today companies struggle
with, not only economic challenges, but a workforce
full of negativity, conflict, complaining, and irresponsibility.
As a result, productivity, quality, service, and teamwork
suffer tremendously. And in these difficult
times, no business can afford to allow this trend
to continue.
This interactive, fun,
and motivational workshop provides, not only valuable
information, but a “boost” of energy,
focus, and engagement. Through group exercises and
a colorful, 150-page book, participants learn about
and practice timeless skills for workplace success
and survival such as: the value of attitude, your
reputation and character, going the extra mile, getting
along with others, time management and organization,
the law of reciprocity, listening, and much more.
All levels and professions
enjoy and are inspired by this program; It raises
productivity, workplace harmony and morale; It gives
managers a solid foundation for setting performance
standards and building a strong culture; and, it’s
the perfect supplement to your company’s New
Employee Orientation. Participants receive an “I’m
a Great Success” book, button and certificate
of completion. (1/2 Day, Full Day or Series)
Career Assistance (Outplacement)
Series
In these uncertain economic times, it’s best
to be prepared for whatever the future may bring.
Companies reorganize, merge, downsize, and as a result
many staff members find themselves in the midst of
career changes and decisions they aren’t prepared
for. The following four programs are designed to assist
employees through career transitions, prepare them
for the stress of change, and provide tools to help
them find new career opportunities:
- Succeeding through Change
- Job Search Strategies
- Creating a Winning Resume
- Interviewing for Success
The programs above run 60-90
minutes each and can be offered separately, as a series,
or as a full-day, combined program.
The Seven Keys to Dazzling Service
Learn the principles, tools and techniques for “dazzling”
customers at every encounter.
Discover how to build customer loyalty and keep dissatisfied
customers to a minimum.
Professional Telephone Techniques
An overview of telephone effectiveness and etiquette;
the power of your voice; making a first impression;
friendly phrases that never fail; and how to calm
an upset caller. (90 minutes or four-hours)
The New Business Etiquette: Making a Lasting Impression
Enhance and polish your business image with skill,
sophistication and confidence. Learn and practice
a proper handshake; business card etiquette; the art
of small talk; remembering names; basic dress for
success; business dining; and e-mail, telephone, and
cubicle etiquette.
Business
Writing with Excellence
The ability to write well has become more crucial
than ever in an age of emails, the Internet, and PowerPoint
presentations. Your writing skills can make or break
your effectiveness on the job. In this workshop you’ll
learn the basics of good business writing; practice
writing concisely and clearly; review grammar, spelling,
punctuation and sentence structure, and develop a
confident writing style. (Four to eight hours).
Change and How to Deal with It
An overview of the reality of change and how it can
be a positive experience. Learn about typical reactions
to change; the positive change cycle; and methods
for accepting and successfully adapting to inevitable
change in our lives.
Interpersonal Skills for Building Exceptional Relationships
This interactive communications program addresses
the Ten Commandments of Positive Relationships; communication
barriers; asking questions; active listening; remembering
names; the Assertiveness Formula; and expressing your
“No.”
Succeeding with Difficult People
Learn how to avoid and deflect conflict, successfully
deal with difficult people, and identify how you could
be contributing to conflict yourself.
Presentation Survival School
This kind-and-gentle workshop helps participants minimize
the “jitters” of public speaking, learn
how to organization a good presentation and build
rapport with the audience. (One to two days)
Taking Control of Stress
Learn about the hard facts surrounding stress and
how to reduce it in your life. Highlights include:
the cost of stress; tools for coping; some anti-stress
techniques; finding your life balance; and determining
your priorities. (One-hour or four-hours)
Talking
About My Generation
A video-based program about the natural conflicts
and misunderstandings that exist among the four generations
in today’s workplace. Discussions surround how
to avoid stereotyping and how to gain empathy for
other age groups. (90 minutes or four hours)
Building a Personal Brand of Excellence
Learn about the power of your personal brand; how
to design it – how to market it – how
to build on it. See how your brand affects your ability
to be effective with customers and within your organization.
Working Together with Excellence (using
the Myers-Briggs Type Indicator)
Through the use of a personality assessment, participants
gain a deeper understanding of themselves: what motivates
them, what aggravates them, and how to communicate
and build relationships with those who see the world
differently. A powerful program for building teams
and resolving conflict. (1/2 day or full day)
The
Art of Meeting Management
Designed for anyone who leads meetings, this program
offers tools to build confidence as a meeting leader
and to keep meetings on time and on track. Topics
include: The Basics of Effective Meetings; Preparing
for Meetings; Your Role As Group Leader; Key Behaviors
for a Facilitator; and How to Control a Meeting. (Two
or four hours)
Training
for Excellence (Train
the Trainer)
A five-day program for corporate trainers which covers:
Planning Training; Training Methodology; the Training
Process; Needs Assessments; Principles of Adult Learning;
Training and Learning Styles; the Learning Cycle;
Characteristics of an Effective Trainer; Motivating
Others to Learn; Dealing with Difficult Trainees;
Overcoming Nervousness; Designing Your Program/Presentation;
Elements of a Great Presentation; the Function of
a Facilitator; Listening Techniques; Facilitation
Techniques; Dealing with Difficult Dynamics; Practice
and Presentations, and more.
ACHIEVING EXCELLENCE IN LEADERSHIP
How
to Be a Great Success in the Workplace
In these challenging economic times, this fun, interactive
and motivational workshop provides, not only valuable
information, but also a “boost” of energy,
focus, and engagement.
Through engaging exercises
and a colorful, 150-page book, participants learn
about and practice timeless skills for workplace success:
the value of attitude, reputation, character, extra
effort, teamwork, time management, the law of reciprocity,
listening, and much more.
All levels and professions
enjoy and are inspired by this program; It raises
productivity, workplace harmony and morale; It gives
managers a solid foundation for setting performance
standards and building a strong culture; and, it’s
the perfect supplement to your company’s New
Employee Orientation. Participants receive an “I’m
a Great Success” book, button and certificate
of completion.
The Art and Management of Dazzling Service
How to build and lead the exceptional service culture:
hiring, training, motivating the “right”
people and giving your service team the skills to
succeed. Includes: customer service and profitability;
the manager’s role in assuring exceptional service;
how to reduce or eliminate complaints; and how to
establish a reputation for the best service in your
industry.
Leading with Excellence Series
• Your Role as a
Leader
• Planning and Delegating Effectively
• Understanding & Dealing with Personality
Styles
• Developing, Communicating with, and Motivating
the Team
• Understanding and Dealing with HR Issues
• Managing Employee Performance; Progressive
Discipline
• Goal-Setting and Decision-Making
Other leadership topics available
upon request, including Achieve Global, DDI and Vital
Learning products (see below).
Coaching for Excellence
Coaching is based on a partnership that involves continual,
open and honest communications. The workshop covers
differences of management vs. leadership; the Coach’s
Toolbox of Skills; and coaching through change.
Understanding Your Leadership Style (Using
Myers-Briggs Type Indicator)
Using a personality assessment, this workshop will
give you a clearer understanding of your own leadership
style and how it may enhance or hinder your performance
as a leader. You’ll also gain a better understanding
of what motivates your team members, coworkers and
customers.
Additional leadership programs:
Additional leadership training can be offered through
the “Vital Learning” curriculum, featuring
a variety of pertinent and valuable leadership resources.
For more information, please visit www.vital-learning.com
Special
Programs, Retreats and Consulting
Additional training and coaching in important areas
such as conflict resolution, personality differences,
teambuilding, and leadership techniques, as well as
departmental retreats, are always available by request.
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