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For businesses with small or no training departments, or training staff too overwhelmed with daily operations to focus on a longer-term strategy, we will partner with you to align your training efforts with your organization’s vision, mission, values and practices.
Training Strategy and Implementation may include:
- In-depth interviews with key management and staff, and research of company data and materials, to develop a customized philosophy and training agenda unique to your organization
- Comprehensive planning and development of training programs and media, program content, and ongoing internal communications plan
- Train-the-Trainer program for in-house management and staff instructors
- Detailed instructor’s script
- Determination of specific corporate "language" and terminology
- Written materials, handbooks, collateral pieces, videos
- Launch of an ongoing employee communications initiative
2. Training for Change and Improvement
CDA works with clients to attain the common goal of achieving measurable change and performance improvement.
In such a case, a series of programs or repeated events (monthly, quarterly, semi-annually) aimed toward a specific performance goal can be designed and implemented.
Examples of topics include customer service skills, teamwork and cooperation, dealing with change, coaching effectively, conflict resolution, motivating the workforce, and more*. Programs may be conducted within one department or across the organization.
*Please see Training Programs for more details.
3. On-Site or Off-Site Training Programs and Retreats
Often one-day or short-term events are requested by clients who wish to improve skills, develop teamwork, and/or increase overall business effectiveness. As with all of our programs, a pre-assessment will be conducted to assure that we understand the specific issues and needs of your organization.
- Typical training topics include*:
- Supervisory and management programs
- Departmental team-building retreats
- Customer service strategy and skills
- Interpersonal skills
- Conflict resolution
- Dealing with change
- Strategic planning and/or reorganization
- Problem-Solving facilitation
- Custom-designed programs and events
*Please see Training Programs for more details.
4. Written Training Material
We have years of experience researching and writing training and communications media crucial to establishing an exceptional service culture. Following are some common examples:
- Company history and philosophy
- Customer service philosophy and practices
- Customer service and/or New Employee Orientation video and hand-out materials
- Newsletter articles; ghostwriting for executives
- Speechwriting
- Various handouts and collateral materials emphasizing organizational philosophy
5. Customized Program Design
You may have a need for a training program designed for your unique organizational culture:
- We provide instructional design services and can create training programs distinctive to your organization, vision and mission.
- Topics often include customer service techniques, leading and motivating exceptional employees, building a cohesive team, New Employee Orientation, etc.
- A trainer’s script and visual presentation is developed through meetings with key staff members.
- A train-the-trainer program is often included to coach and guide in-house staff to facilitate the training.
6. Short Presentations, "Lunch and Learn" Workshops, and Keynote Speeches
60-90 minute topics relevant to today’s business issues. Please see: Speeches and Short Presentations for a comprehensive list of topics.
7. Employee Communications and Training Media
If you already have a solid organizational culture and operating philosophy established, or if you are just beginning to create yours, we can assist you in designing an overall strategy for achieving a culture of excellence:
- Research and writing of company training materials, handouts and policy manuals.
- Research and writing of company history and philosophy, customer service policies and practices; ghost writing for executives, and more.
- Development and support of ongoing employee communications programs: Pre-shift announcements, management newsletters, employee information and communications, video scripts, forums and events, and other media.
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