Speeches and Short Presentations

The Seven Keys to Dazzling Service
Discover the principles, tools and techniques for "dazzling" customers every time, every day in every way.

The Art and Management of Dazzling Service
Build a culture of excellence by hiring the best and giving your team the tools to "dazzle" your customers.

The Basics of Business Etiquette
Enhance and polish your business image with skill, sophistication and confidence.

The Power of Your Personal Brand
Learn about the power of your personal brand; how to design it – how to market it – how to build on it.

Working and Succeeding with Difficult People
How to avoid and deflect conflict, successfully deal with difficult people, and identify ways you might unknowingly be contributing to conflicts yourself.

Presentation Survival School
Minimize the "jitters" of public speaking; learn how to organize a good presentation and build rapport with your audience.

Taking Control of Stress
Hear about the hard facts surrounding the health effects of stress and how to reduce and manage it in your life.

Successful Coaching for Leaders
The best leaders effectively teach, model behavior, listen and care. Learn how to coach and lead your team to success.

The Keys of Influence
Influencing people is the secret of success; Learn how to inspire, motivate and persuade others.

Mastering the Game
How to navigate and succeed in the world of corporate politics