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Meet Christine
Christine Donovan is an award-winning writer, speaker and trainer with more than 25 years leadership experience with some of the world’s most prestigious organizations.
During 20+ years with the Walt Disney Company, she gained a diverse background in operations, marketing and human resources in myriad aspects of the service industry. As manager of training and cast communications for Disney University, she was responsible for delivering training and information to new and veteran "Cast Members" for Park and Resort openings as well as managing the day-to-day operation of ongoing Cast and management development. As part of the initial team which founded the Disney Institute, she helped design and deliver management and customer service training programs now sought by professionals all over the world.
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As manager of the Look of the Games for the Atlanta Olympics organization, she guided the development of the visual theme and brand for the 1996 Centennial Olympics. Then it was on to Houston where she became manager of the Academy for Professional Development at the UT-Houston Health Science Center, and led the design and implementation of training programs for faculty and staff. After four additional years facilitating executive development at the world-renowned M.D. Anderson Cancer Center in Houston, and two years as director of training and process improvement at the Barona Valley Ranch Resort in San Diego, CA, she founded Christine Donovan & Associates.
Today she assists individuals and organizations in perfecting customer service practices, maximizing leadership skills, and developing exceptional organizational cultures.
She holds a Bachelors Degree in Fine Arts from California State University at Fullerton, and is certified in:
- Myers-Briggs Type Indicator
- Achieve Global Training Programs
- Development Dimensions International (DDI)
- Certified Mediation in the state of Texas
- Covey’s Principle-Centered Leadership
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