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Interpersonal Skills for Building Relationships


This workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages.

This workshop can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people. Participants also learn more about the six elements of our communication with others that help us reveal appropriate information about ourselves, and how to get a handle on how to better manage ourselves for a professional image.

A major goal of this workshop is to help you understand the impact your communication skills have on other people, and how improving these skills can make it easier for you to get along in the workplace. The program may be presented in half-day, full-day or two-day formats.

What you will learn:

  • To identify common communication problems that may be holding you back
  • To develop skills in asking questions that give you information you need
  • What your non-verbal messages are telling others
  • To develop skills in listening actively and empathetically to others
  • How to firmly stand your ground and make your feelings heard
  • How to enhance your ability to handle difficult situations without being manipulated
  • To be aware of the five types of relationships

Workshop Outline:
(Based on a two-day program; shorter programs may not cover all the following topics)

  • The Ten Commandments of Positive Relationships
  • Self-Awareness
  • What is a Skilled Communicator?
  • Communcation Barriers
  • Asking Questions
  • Listening Skills
  • Remembering Names
  • Body Language
  • The Johari Window
  • Frame of Reference
  • Five Approaches to Relationships
  • Assertiveness
    • Self-Attitude
    • The Assertive Formula
    • Expressing your No

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Summary of Services |  Speeches & Short Presentations |  Training Programs
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